Privacy policy

Effective date: 27 August 2019

Fourth Floor Creative Ltd is a creative agency specialising in:

  • Producing branded content, connecting brands with audiences through authentic, creative content they want to engage with. 

  • Event management, designing, managing and talent provision for live events, launch and activations, conventions etc.

  • Merchandise services providing bespoke product design, store management and customer service.

Our Commitments

We deliver services that aim to provide value for brands, creators and the audience, ensuring that everything we do is legal, decent, honest, truthful and within regulatory requirements. As part of delivering our services we may, from time to time, use certain data which relates to individuals. In doing so we commit to: 

  • only ever processing or retaining personal data if we have a lawful basis for doing so. 

  • being transparent about the data we hold and what we do with it.

  • only collect the minimum data we need for an agreed purpose.

  • ensure the data we have is accurate and up-to-date.

  • keep data safe and secure.

What personal information do we collect about you?

In providing services we may collect data about you which includes your:

  • Name

  • Birthday

  • Contact details, including address (both business and personal), email address and phone number.

  • Job title, company name.

  • Newsletter and marketing preference.

  • Social media channel, URL and account details, including statistics.

  • Other information publicly available (LinkedIn profile details, YouTube subscribers, followers, view counts, etc.).

  • any communications between you and us.

  • any other data that you may provide to us (e.g phone number, alternate email address, full name, etc.).

  • “cookies” during your visit to our website (please refer to our Cookie Policy for more information).

If you have signed, or in the process of signing a contract agreement with us, we will also collect the following information: 

  • Billing information.

  • Signature.

We do not collect any personal data that can be classified as “Special Categories” under EU GDPR regulation. 

Why do we collect this personal information about you?

In the delivery of our services to brands and creators, we may use the personal information collected for one of the following purposes: 

  • to contact you either via email or social media for the purposes of informing you about potential brand partnerships that may be of interest to you. If you do not wish to receive these communications, please let us know by using one of the methods detailed in “How can you contact us?” section.

  • to deliver our services as part of your contractual agreement with us.

  • to undertake data analytics and insight to support the successful delivery and post-review of our services.

  • to combine your data, which you may have provided to us or is publically available, with information we receive or obtain from third party sources, as part of the delivery of our services to brands and/or creators.

  • to maintain an up to date and accurate record of your involvement with any campaigns that you may work with us on.

  • to send products, rewards and/or incentives to you that we believe are of interest.

  • to comply with legal and or regulatory obligations or to respond to requests from law enforcement agencies.

Under EU General Data Protection Regulation, we have identified that we process personal information under the lawful basis of a legitimate interest, when informing you of potential partnerships, and/or our fulfilment of contractual obligations.

Do we collect data on behalf of other Organisations?

In specific cases, we will collect and store personal information on behalf of a Client, as part of our service delivery and contractual agreement. In these instances you will have registered with our Client and accepted their terms of how they use your data and for what purpose. We will only ever process your data in accordance with these terms as set out by our Client. If you would like further information on this, please contact the relevant organisation. Alternatively, we would be happy to assist.

How is your information processed and stored?

 All personal data that Fourth Floor Creative Ltd handles is processed by its staff in accordance with our policies and procedures.  We may share data about you with:

  • our clients in relation to the services we are providing to them.

  • other third parties, where required or permitted by law (such as professional advisers, regulatory authorities, government departments and law enforcement agencies).

Do we share data with other third parties?

We do not, and will not, sell any of your personal information to any third party.  

However, we do share your data with the following categories of company as an essential part of being able to provide our services to you:

  • our clients in relation to the services we are providing to them.

  • professional service providers, such as the e-commerce platform for online stores, Shopify, to power our online shop (to read more about Shopify uses personal information please click here).

  • companies approved by you such as social media sites, when you decide to link your accounts to us, and other marketplaces, such as payment services like PayPal. In these instances, you are accepting their terms of how they use the data and for what purpose. We will only ever process your data in accordance with these terms. If you would like further information on this, please contact the relevant organisation. Alternatively, we would be happy to assist.

  • Website analytics service providers, such as Google Analytics, to help us understand how our customers use our online stores (to read more about  Google Analytics please click here). To learn how you can opt out of Google Analytics please click here.

What rights and options do you have?

Fourth Floor Creative Ltd are committed to delivering honest and truthful services. The data we hold about you, your privacy rights and how it is being used is of vital importance to us. Depending on the reason of processing your data, you can request any of your individual rights in relation to the data we hold about you by contacting us using one of the methods detailed in “How can you contact us?” section.

How can you contact us?

If you would like to contact us in relation to what data we hold and for what purpose outlined in “What rights and options do you have?” please email us at dataprotection@fourthfloorcreative.co or at the following address:

Data Protection Officer

Fourth Floor Creative

King William House

13 Queen Square

Bristol BS1 4NT

Changes to this privacy policy

We may update this privacy policy (and any supplemental privacy policy) from time to time. We will notify you of the changes where required by law to do so.

To learn more, visit the GDPR website. 

Last reviewed: 27 August 2019